Orders are usually delivered instantly, but in some cases they may take longer. If this happens, it simply means your purchase is still being processed.
Please do not try to purchase the item again, as this may result in duplicate charges.
Contact Apple Support
All purchases made on iOS are processed directly by Apple. If you haven’t received what you bought, please contact Apple Support first.
You can reach Apple Support here.
I Confirmed the Transaction, But Still Haven’t Received My Order
If you’ve already contacted Apple and your transaction has been confirmed, but your purchase still hasn’t appeared in-game, our Player Support team can help.
Please make sure you have confirmation from Apple before reaching out, as all iOS payments are processed directly by them.
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