If you’re seeing an error that says the game is unable to connect to the server, it means your device cannot establish a stable connection to our servers.
This can sometimes happen even if your internet appears to be working normally.
Why This Happens
Common causes include:
• A VPN or proxy service interfering with the connection
• Private DNS settings blocking traffic
• Your Internet Service Provider (ISP) restricting access
• Network firewall restrictions (such as school or workplace Wi-Fi)
• Security filtering systems, including Cloudflare, blocking the connection
In most cases, this is a network-related issue rather than a problem with your game account.
How to Fix the Problem
Please try the following steps:
• Disable any VPN, proxy, or private DNS services and restart the game
• Switch between Wi-Fi and mobile data to test another network
• Restart your router if you’re using Wi-Fi
• Restart your device
• Ensure your device date and time are set automatically
• Update the game to the latest version
If the game works on one network but not another, the issue is very likely caused by your ISP or local network restrictions.
Still Not Working?
If you’ve tried all of the steps above and still cannot connect, please contact our Player Support team and include the following details:
• Your device model
• Your country
• Whether you are using Wi-Fi or mobile data
• Whether a VPN is enabled
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